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Each CAM must hold at least a Community Association Management license. AMG encourages and covers all costs for CAMs to build on their credentials by working toward their Certified Manager of Community Associations (CMCA), Association Management Specialist (AMS), and Professional Community Association Manager (PCAM) designations. PCAM is the highest professional recognition available nationwide to managers who specialize in community association management and is held by fewer than seventy (70) managers in the state of Georgia. Of the 40+ community association managers, nineteen (19) hold a CMCA, fourteen (14) hold both a CMCA and AMS, and ten (10) hold a CMCA, AMS, and PCAM

Yes, Access Management Group is currently one of only 2 companies in Georgia to hold the AAMC designation. To obtain the AAMC, a company is required to provide association management services for at least three years, have a PCAM designee as the company’s senior manager, maintain proper insurance in addition to meeting federal, state, and local laws, and employ a staff of which 50% of the managers who have been with the company over two years hold a professional manager credential (CMCA, AMS, or PCAM).

In addition to the 36 CE credits every 4 years, all CAMs at AMG attend frequent lunch-and-learns, webinars, conferences, and education seminars. These events are hosted and/or taught by professionals throughout the community association industry, from internal AMG training to national CAI conferences.

Yes. AMG has a sister maintenance company called Able Building Group (ABG). ABG provides a wide range of services from changing light bulbs to structural and architectural reviews. ABG works in the best interests of all association clients and keeps their interests at the forefront. ABG works solely with association clients, providing them with invaluable insight into community layouts and maintenance needs.

No and No. AMG does not require CAMs or any other employees to engage a specific service provider for any association need, including ABG. Additionally, no employee is incentivized to recommend or use ABG for any association need. AMG feels you should fully utilize the large pool of service providers who have built relationships with AMG over the years by providing exceptional service to our association clients. If you would like to learn more about ABG and how they can benefit your Association, please ask.

AMG will maintain a list of preferred service providers for your association. When a service request is received by an owner or resident, your CAM will review it to confirm they can act on it in accordance with the management contract and/or Board policy. Whether it’s a service request to act or simply to obtain a quote, the request is streamlined so it gets to your preferred service provider ASAP. From there, the Board can check the status of all service requests through their online access.

AMG works with thousands of previously vetted service providers, both in the Atlanta area and across the country, depending on the need. AMG recommends using service providers who already have a relationship with AMG and are CAI members, as they have demonstrated their commitment to the association industry. Before being added to an Association’s preferred list, AMG reaches out to each service provider to confirm proper insurance and licensing, if applicable. All service providers are required to submit proper insurance information before setting foot on Association property. All service provider insurance information is stored in the AMG system, preventing delays in service requests.

AMG provides a top-of-the-line management software system called Vantaca. Vantaca is a one-stop shop software allowing communications (emails and call logs), service requests, architectural change requests, compliance, account history, etc. As a Board, you will be able to access homeowner communication history, view homeowner accounts, approve architectural requests, and more. Everything that touches the Vantaca platform is searchable and trackable, so AMG has a complete history of your Association’s activity. Additional information about the Vantaca platform is listed below. AMG will be happy to provide a brief demo upon request.

AMG can communicate with your Board and homeowners through email, phone, meetings (in person or virtual), mail, or fax. All communications are archived and easily recovered if needed. The online system allows owners to communicate via their online account or email while keeping all communication in one location, viewable by the homeowner, board, and AMG.

AMG charges industry-standard ancillary fees for mailings, copies, service provider payments, and storage. A Schedule B is included with every management agreement, providing full transparency into the cost of each charge. Feel free to request a Schedule B at any time to review.

AMG policy for response time is one business day; however, most responses will be sooner. While some requests may take longer than a business day to research and provide a complete answer, AMG will always acknowledge each request within one business day, setting an expected time frame for a complete answer. For emergencies, AMG always has someone available by phone who can start the emergency response process. After hours, there is an emergency phone number for a licensed CAM to coordinate emergency response.

AMG archives all emails using either our email archiving software or the Vantaca system, depending on whether the email is sent or received. All phone calls are archived to show who the call was from, to, and when that call occurred. The details of all phone calls are entered into the Vantaca system.